Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Customers are responsible for return shipping costs unless stated otherwise.

Refunds

Refunds will only be issued if the issue is due to an error on our end, including:

  • Wrong item sent

  • Defective or damaged item upon arrival

  • Item significantly different from description

If the mistake is on our end, we will provide a full refund or replacement at no additional cost.

Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

  • Incorrect shipping address provided at checkout

  • Customer entered wrong size, colour, or variant

  • Change of mind after purchase

  • Item marked as delivered by the carrier

  • Delays caused by shipping carriers or customs

Please ensure all information is correct before completing your order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item

  • A description of the issue

Failure to provide evidence within this timeframe may result in the claim being denied.